Data deletion

If you have an account on our services

• Email hello@ontobit.dev from your account's address with the subject “Delete my data”, or ask whoever administers your organisation.
• We confirm receipt and, if needed, verify your identity.
• We delete your account and personal data within 30 days and let you know when it is done.

If your data is in the account of one of our business customers

For example, because you subscribed to their communications, made a purchase or enrolled in one of their courses. That business is the controller of that data: please ask them. If you write to us, we will pass your request on and help them handle it.

If you connected a Facebook, Instagram, WhatsApp or TikTok account

• From our services: in the integrations section, disconnect the account. We delete its token immediately and stop receiving data.
• From Facebook or Instagram: Settings → Business integrations (or Apps and websites) → remove the app.
• From WhatsApp Business: in the WhatsApp Manager of your Meta account, remove the partner's access.
• From TikTok: Settings and privacy → Security and permissions → Manage app permissions → remove the app.
• To have us also delete what we already received from that platform, write to hello@ontobit.dev.

What is deleted and what is not

• Deleted: your account, your profile data, tokens and data received from connected platforms, and content associated only with you.
• Kept, blocked and only for the legal period: invoices and accounting and tax records, and what is needed to deal with claims.
• Backups are overwritten in their normal cycle, of at most 30 days.

Questions

Write to hello@ontobit.dev. If you are not satisfied with the answer, you can complain to the Spanish Data Protection Agency (www.aepd.es).